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How MSP’s Can Help Clients During the COVID-Crisis

Episode 23:

Virtual Workforce: What You Will Learn:

  • How the virtual workforce is being shaped by the pandemic
  • How Luis is helping his clients make the transition to working from home without compromising his managed security service stack
  • The products and processes Luis is using to help his clients go virtual
  • Why Luis believes this is a key turning point for SMB customers in the IoT space
  • How to grow your own MSP and help your clients during this COVID-crisis

How MSPs Can Help Clients During the COVID-Crisis

With the COVID-crisis, the virtual workforce is expanding as most small businesses have allowed their employees to work at home. In this episode, I interview a frequent IoT Playbook guest, Luis Alvarez, an MSSP and IoTMSP in Salinas, CA.

Luis is helping his clients make the transition to working from home without compromising his managed security service stack—business has been booming. In this episode, you’ll learn the products and processes Luis is using to help his clients.

I guarantee that you’ll get dozens of virtual workforce ideas you can use in your own MSP right now. Plus, you’ll learn why Luis believes this is a key turning point for your SMB customers; many of your customers will decide to support a remote virtual workforce even after the lock-down period is over.

So, if you’re trying to figure out how to grow your own MSP and help your clients during this COVID-crisis, then click the link below to watch this episode of IoT Playbook. I promise you will be encouraged and inspired by what Luis has to share with you about what’s working in his business right now.

Going Virtual Amidst the COVID-Crisis

Since the global pandemic has taken hold, the virtual workforce has expanded at a staggering rate and it continues to do so. As a result, Luis Alvarez and Alvarez Technology Group have seen one of their best quarters yet because business is booming. Since most of Luis’ clients are required to meet regulatory compliance, they must plan for different worst-case scenarios from natural disasters to pandemics. Luis and his team already knew how to handle the virus outbreak, and they also knew that the same measures could be applied to other businesses across the board.

Talk to Your MSP About All of the Options

Most firms are not compatible with the virtual workforce because their infrastructure is not set up for remote access. Luis advised his clients well in advance to implement processes and technologies that would mitigate the challenges associated with this large scale transition. He extended service coverage to all remote employees for ninety days, and it paved the pathway for his clients to take their operations virtual. Alvarez Technology group has guided them through the pivot with a best practices framework and step by step instructions to ensure success.

Best Practices for Going Virtual

Alvarez Technology Group’s set of best practices for the virtual workforce are universal. By taking the appropriate precautionary measures, your team will be able to make the most of their time beyond the office walls. He advises that employees use work-designated computers to connect to the servers safely, so new equipment is a necessity. VPNs and multi-factor authentication are critical to the security of your organization, and your MSP has to install their security software on your computers as well so they can access them. There is a lot of risk associated with taking your team virtual, but with a reliable firm managing your network, you can focus on keeping the business in motion.

How to contact Luis Alvarez:

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